FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal.

WHAT COURIER PROVIDERS DO YOU USE?

All orders in the U.S. are shipped via UPS.

CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?

No, we do not ship to PO boxes.

DO YOU SHIP INTERNATIONALLY?

Currently, we do not ship internationally.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Standard domestic shipments usually take 4-5 business days to arrive. Please note, time may vary due to weather, customs, or any unforseen variables.

HOW DO I EXCHANGE OR RETURN AN ITEM?

We are happy to exchange any product that we stock for online store credit only. To exchange or return an item, please follow the instructions located on our Terms & Conditions page.

I HAVE RECEIVED A DEFECTIVE PRODUCT. WHAT SHOULD I DO?

Please contact customerservice@maisondesreves.nyc as soon as possible so we can help resolve the issue.

WILL I HAVE TO PAY FOR RETURN SHIPPING?

Yes, customers are responsible for return shipping.

I JUST PLACED AN ORDER, CAN I CANCEL IT?

Unfortunately, we are unable to cancel any order once they are placed.

CAN I EDIT/MODIFY MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, after an order is placed we are unable to make any edits.

I'VE ADDED THE INCORRECT SHIPPING ADDRESS, HOW DO I CHANGE IT?

Unfortunately, after an order is placed we are unable to make any edits to shipping addresses.